Privacy Policy
Introduction
This Privacy Policy (“Policy”) and any other document referred to in this Policy sets out how Outsource Global Technologies Limited manages and process your Personal Data including any other information.
Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it. If you have any comments on this policy, please email them to [info@outsourceglobal.com].
Consent
You accept this Policy and hereby give us consent to save, process and use your Personal Data to the extent as allowed by the Nigeria Data Protection Regulation (NDPR) when you provide us with details of your Personal Data or by clicking on the “okay” button.
You may withdraw your consent at any time before, during and after we process your Personal Data. Personal Data is information that can be directly used to identify you and includes but is not limited to your name, address, telephone number, email address and any other information of like nature.
Use of Cookies
Cookies allow a web server to transfer data to a computer or device for record-keeping and other purposes. We use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of our website. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit https://www.allaboutcookies.org.
How We Use Your Personal Data
1. We use information held about you or provided by our partners in the following ways, that is to:
- tailor the content we display to you;
- carry out our obligations arising from any contracts entered into between you and us or our partners and to provide you with the information, products and services that you request from us;
- provide you with information about other goods and services we or our partners offer that are similar to those that you have already purchased or enquired about;
- notify you about changes to our service or that of our partners;
- ensure that content from our product or that of our partners is presented in the most effective manner for you and for your computer;
- administer our product and that of our partners and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- improve our product and that of our partners to ensure that content is presented in the most effective manner for you and for your device;
- help you to participate in interactive features of our service and that of our partners, when you choose to do so;
- measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
- make suggestions and recommendations to you and other users of our product and that of our partners about goods or services that may interest you or them.
2. We will use information provided by you or our partners to provide you with information about goods or services we feel may interest you. We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those, which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you may unsubscribe from promotional emails via a link provided in each email.
Legal Basis For Processing of Personal Data
We will only process your Personal Data where we have a legal basis to do so. The legal basis will depend on the purpose for which we or our partners have collected and use your Personal Data.
The legal basis for processing is any of the following:
1. Consent
This will apply where you have provided your consent to the processing of your Personal Data for one or more specific purposes;
2. Performance of Contract
This will apply where processing is necessary for the performance of a contract to which you are a party or in order to take steps prior to entering into a contract with you;
3. Vital interests
This is where processing is required for the protection of your vital interests.
4. Compliance with legal obligation:
Where we are subject to a legal obligation and need to use your Personal Data in order to comply with that obligation.
5. Public interest
Where processing is necessary for the performance of a task or function carried out in the interest of the public.
6. Legitimate Interest
This means the interest of our business or that of our partners to enable us give you the best services and most secure experience.
Disclosure of Personal Data
We may disclose your Personal Data in the following circumstances:
- any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined under the Nigerian Companies and Allied Matters Act, 2020.
- authorized employees of Outsource Global and our partners for the purpose of resolving issues associated with your engagement or our services.
- if we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Outsource Global, our clients, or others;
- where we are requested to provide information by authorized third parties or regulatory/governmental agencies investigating illegal activities;
- if Outsource Global or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its clients will be one of the transferred assets;
We do not sell your Personal Data with other third parties without your consent. Where we need to transfer your data to another country, such country must have an adequate data protection law. Where we need to send your data to a country without an adequate data protection law, we shall ensure that such transfer is subject only to the exceptions contained in Article 2.12 of the Nigeria Data Protection Regulation 2019.
Where We Store Your Personal Data
The Personal Data that we collect from you will be transferred to and stored at destinations within Nigeria. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Policy.
Retention of Personal Data
Your Personal Data will not be retained for longer than is necessary for the purposes for which it was processed unless a longer retention period is required or permitted by law.
Your Rights As a Data Subject
The law gives you certain rights in respect of the Personal Data we hold about you. Below is a highlight of some of those rights:
- You have a right to consent to this Policy and to withdraw your consent at any time.
- You have a right to a copy of the Personal Data we hold about you, as well as the information about what we do with it, who we share it with and how long we hold it for. We may make a reasonable charge for additional copies of that Personal Data in the case of unfounded and excessive requests.
- You have a right to freely transfer your Personal Data received from us to any other person or organisation
- You have the right to have the information we hold about you corrected, if it is factually inaccurate. You may contact us for this purpose by sending a mail to [info@outsourceglobal.com].
- In some circumstances, you have the right to the deletion of the Personal Data that we hold about you.
- You have a right to lodge a complaint about the handling of your Personal Data with the National Information Technology Development Agency ("NITDA").
NITDA’s website (https://nitda.gov.ng/nit/) has a wealth of useful information in respect of your rights over your Personal Data.
If you wish to exercise your rights, you may contact the office of our Data Protection Officer at [info@outsourceglobal.com].
Where we do not act on your request to exercise any of your rights, we shall inform you within one month of the receipt of your request, of the reasons for not taking action and on the possibility of lodging a complaint with NITDA.
Breach/Privacy Violation
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your Personal Data, We shall within 72 (seventy-two) hours of having knowledge of such breach report the details of the breach to NITDA. Furthermore, we shall inform the Data Subject of the breach incident, the risk to the rights and freedoms of the Data Subject resulting from such breach and any course of action to remedy the said breach.
Changes to Our Privacy Policy
Any changes we make to this Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this Policy.
Contact
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to [info@outsourceglobal.com] or our offices at: [2nd Floor, ASTA GALLERY Plot 1185, Parkway Road, Cadastral Zone,Mabushi District, Abuja FCT, Nigeria].
